People Operations Lead

Role Overview

• Shape the future operating model of People Operations at Preply as we continue scaling globally
• Lead end-to-end employee lifecycle processes globally – onboarding, offboarding, contract changes
• Design and scale People Ops processes and policies suited to a fast-growing, distributed global organisation
• Maintaining up-to-date employee records and documentation
• Act as a first point of contact for employee queries related to HR operations across your regions
• Coordinate with Legal, Finance, IT, and People teams to ensure correct documentation and processes
• Lead and mentor a People Ops team while remaining hands-on in day-to-day execution
• Coach and develop team members, setting clear expectations and supporting high performance
• Balance strategic thinking with operational delivery – comfortable moving between both
• Drive a high-quality employee experience through efficient, scalable, and people-centered operations.
• Design and own automation across People Ops workflows — identify high-frequency manual processes and eliminate them through tooling or scripted logic
• Build and iterate on AI-native workflows — use LLMs and agentic tools to handle routine employee queries, ticket triage, and policy lookups; reduce resolution time without adding headcount
• Track and report on key People Operations metrics; use data to identify gaps and drive improvements
• Build strong partnerships with senior leaders and cross-functional teams across the business
• Translate complex policies and employment requirements into clear, actionable guidance
• Work effectively across international, distributed teams in a fast-paced environment
• Manage UK visa and sponsorship processes, including Skilled Worker visas and right-to-work compliance
• Coordinate global mobility programmes in partnership with legal and immigration vendors
• Advise internal stakeholders on relocation processes and immigration requirements
• Partner with team to optimize mobility processes globally

Requirements

• Extensive experience in optimizing People Operations, including employee lifecycle management, policies
• Proven ability to design and scale People Ops processes in fast-growing or global environments
• Experience leading and mentoring a team while remaining hands-on in execution
• Strong coaching skills with a track record of developing high-performing People Ops team members
• Ability to balance strategic thinking with operational delivery
• Experience managing visa and sponsorship processes (e.g. Skilled Worker visas)
• Familiarity with global mobility programmes and coordination with legal/immigration partners
• Data-driven mindset with ability to track and improve key People metrics

Benefits

• A generous monthly allowance for lessons on Preply.com
• Learning & Development budget and time off for your self-development
• A competitive financial package with equity, leave allowance and health insurance
• Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub
• Access to free mental health support platforms
• Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health