Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers
Drive engagement & adoption to cultivate customer partnerships
Own customer satisfaction and retention among a portfolio of business accounts
Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
Partner with sales to identify expansion and up-sell opportunities in the post-sales cycle

Bachelor’s Degree or equivalent work experience
3-5 years of experience in B2B account management, customer support, customer success or consulting roles
Commitment to Nitro’s mission and values
Travel up to 10% of the time

Enterprise Customer Success Manager

Key skills