You answer emails and inquiries from our users—clearly, quickly and solution-oriented.
You work actively in the Admin Center. You spot where bookings are stuck, where users drop out and where follow-up is needed.
You reach out, understand why something is stalled and drive bookings to completion.
You notice patterns others miss. Where do users abandon the flow? Which questions keep coming up? You document these findings and share the insights directly with the product and marketing teams.
You work directly with Katharina, Massimo and Emre. Your insights from support don’t disappear into a black hole but flow straight into product and growth decisions.

You are studying a subject with a business or communications focus.
You have prior experience in support, customer success or service, or can explain why you’re the right fit.
German at native-speaker level.
Solid English skills.
You write clearly and politely.
You think in terms of solutions rather than tickets.
You’re eager to dive into data and admin tools.

Real responsibility: You will manage our users independently.
Fair compensation on a mini-job or working-student basis: clear hourly conditions.
Flexible work arrangements: work when and where it suits you best.
Direct access to the founders: no HR filter, no hierarchy in between.
Learning opportunity: you’ll learn with us how a startup really works—from customer insights to growth mechanics.
Team offsites: we achieve more together.
Free MUVN rides: no usage fees for you.
Corporate Benefits: discounts at hundreds of online shops.

Working Student — Customer Support & Growth

Key skills