Responsible for the development, testing and delivery of the NICE CXone AI software platform.
Implement the NICE Proactive AI Agent, Cognigy and Omilia software.
Develop NICE Cognigy and Proactive AI product and features.
Unit testing, code reviews, resolving defects encountered during the QA cycle.
Support the production environment and assist other developers in a team environment.

Bachelor’s degree in computer science, IT, or engineering preferred.
3 or more years’ experience in CCaaS and/or UC environments.
3 years of professional experience building and shipping ML or NLP systems, including focus on LLM based or Generative AI solutions.
3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
Expert Python and strong software engineering fundamentals (data structures, algorithms, testing, CI/CD, Git, containers).
Hands on with modern ML/LLM tooling like (PyTorch or TensorFlow; LangChain, LangGraph, vector databases such as Pinecone, Azure AI Search, FAISS) and AI Agents.
Experience with enterprise level CCaaS architecture for complex business needs.
Network infrastructure experience.
Team Player and the ability to mentor team members
Desire to work in a fast-paced environment.

TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce
Professional development opportunities

Senior Consultant

Key skills