Customer Service Professional

Role Overview

• Be the Single entry for all customer care queries.
• Responding to customer calls, cases or chat messages to provide support, answer questions, and resolve issues within service level agreement.
• Resolving complaints in case of unexpected shipment disruptions/ issues.
• Coordinate with related internal teams and follow up to ensure Resolution.
• Follow up on Customer Satisfaction Survey and NPS FEEDBACK for assigned customer.
• Face to face meeting with customer to create continuous improvement environment for assigned customer.

Requirements

• 1. Shipment lifecycle case management and dispatch cases to back-office team.
• 1. Answering customer inquiries: Responding to customer calls, cases or chat messages to provide support, answer questions, and resolve issues within service level agreement.
• 1. Resolving complaints in case of unexpected shipment disruptions/ issues
• 1. Coordinate with related internal teams and follow up to ensure Resolution
• 1. Follow up on Customer Satisfaction Survey and NPS FEEDBACK for assigned customer
• 1. Face to face meeting with customer to create continuous improvement environment for assigned customer