Customer Service, Parts Administrator

Role Overview

• Promoting and preparing parts quotations and sales orders.
• Ensuring all urgent parts and aftersales issues are dealt with and progressed.
• Progressing and chasing supplier orders and back orders.
• Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and after-sales team and all other company personnel as appropriate.
• Enters new parts details onto the system to provide information and pricing to enable effective ordering.
• Effectively operating Liebherr systems to identify spare part.
• Collating information sufficient to support an internal or external invoice.
• Producing internal and external invoices using all relevant supplied information.
• Recovering necessary information from different sources when this is observed as being required.
• Filing and organising documentation in a manner that facilitates easy retrieval and also in accordance with the company systems.
• Undertaking to attend meetings and exhibitions off-site and overseas. This may include time spent away from home overnight.
• Undertaking training as required by the company from time to time, both at the workplace and off site, including overseas.
• Performing and communicate in a manner that builds on the strength of the After-Sales team, Liebherr-Great Britain Ltd, the Group and customers.
• Raising Warranty orders, Sales Orders, Work Orders, purchase requests and invoices both internally and to customers.
• Preparing travel and training plans for MCC Sales and After Sales staff.
• Undertaking some or all of the duties of other personnel in the absence of the latter as may be required from time to time.
• Arranging and be flexible with other members of the team to ensure full desk coverage for the required working day. This may involve flexing start and finish times as needed.
• Identifying and implementing improvements to the after-sales administration process.
• Undertaking all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements. Prepare risk assessments and method statements and implement safe systems of work as necessary.

Requirements

• Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
• To be a good, effective communicator verbally and by email at all levels.
• Have a strong customer service ethic with a positive and pro-active approach.
• Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration.

Benefits

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development