Detect, investigate, and prevent fraudulent activity across customer accounts and transactions
Monitor and respond to fraud alerts, identifying patterns and emerging threats
Conduct Enhanced Due Diligence (EDD) on higher-risk customers
Prepare and submit Suspicious Activity Reports (SARs) as required
Conduct KYC screening including PEPs, sanctions, adverse media, and fitness & probity checks
Manage ongoing monitoring and periodic reviews of customer risk profiles
Support AML reporting and regulatory submissions
Maintain accurate records and documentation for audit purposes
Manage Stripe disputes and Mastercard Mastercom chargeback cases end-to-end
Investigate disputed transactions, gather evidence, and prepare representment documentation
Track dispute outcomes and identify root causes to reduce future chargebacks
Handle escalated customer tickets and complaints, including Financial Ombudsman Service (FOS) cases
Review and respond to CIFAS markers and data-sharing requests
Work with internal teams to resolve complex customer issues
Evaluate and update fraud, AML, and compliance policies
Support internal and external audits with third-party vendors
Contribute to process improvements and automation initiatives

1-3 years' experience in fraud, compliance, disputes, or financial crime within fintech or financial services
Understanding of UK AML regulations, KYC requirements, and FCA expectations
Experience with chargeback management (Visa/Mastercard dispute processes)
Familiarity with screening tools (e.g., Sumsub, ComplyAdvantage) and CRM/ticketing systems (e.g., Gorgias, Zendesk)
Strong analytical and investigative skills with excellent attention to detail
Ability to work independently and manage competing priorities

**Desirable **

Fraud & Compliance Analyst

Key skills