Provide excellent Client support and be the Voice of the Customer to internal stakeholders.
Support all client relationships with RAM and participate regularly in client meetings.
Manage and instill confidence in key client partnerships through effective communication and issue resolution.
Support collection of required documentation with clients for onboarding, legal and recruitment efforts of new and current clients.
Show excellent proficiency in the both ATS for reporting and analytics using Excel.
Continuous updating of ATS system and resources.
Generating monthly client reports developed/ sent per regular cadence.
Create new reporting that drives Client Success and Regional Growth.
Troubleshoot client issues, analyze data, and provide quick resolution.
Assist with quality assurance, audit of ATS/client reports, identify project improvement ideas, and lead projects that deliver value internally or externally.
Be the primary face of the WWHS team to the Client and that owns the relationship from onboarding, recruitment, immigration, to arrival for small to medium Clients.

2+ years of combined experience of managing client relationships, customer service, or related experience.
Bachelor’s degree in business, marketing, or other related discipline.
Excellent interpersonal and communication skills
Excellent time management skills; organized and able to prioritize
Motivated to take on additional workload volume and take on larger accounts with performance/experience.
Ability to work independently and self-motivate
Ability to multitask, work in a fast-paced environment
Working knowledge of applicant tracking software programs
Excellent Proficiency in Excel, Power point, Word, and Google workspace

Client Success Manager

Key skills