Manage a portfolio of key partners (3-4 major accounts) throughout their journey with Swan and own daily project-run on this portfolio.
Support new partners onboarding in implementing their operations, in particular through partner teams training.
Ensure live partners run smoothly and are able to operate autonomously.
Foster strong, trust-based relationships with partner project teams.
Identify and proactively address operational challenges before they become issues.
Own operational process improvements identified with your partners.
Run regular calls and meetings: tackle open items, review performance, align on priorities.
Be responsible for providing timely and helpful responses to their inquiries and requests
understand their situation, find the right solution, close the loop.
Report on portfolio health to leadership with clear trends and concrete action plans.
Lead partner onboarding from an operational standpoint, ensuring a smooth go-live and fast path to full autonomy.

2 to 5 years of experience as a Partner Success Manager, Account Manager, or in an operational client-facing role in a start-up, scale-up, or fast-paced environment
Experience managing a limited number of high-value clients.
Fluent in both French and English
another European language is a strong plus
Own things end-to-end : you don't hand off problems and wait
you drive issues to resolution, follow through on commitments, and close the loop without being asked
Reactive and structured : when something breaks (or is about to), you are the first to spot it, and you move fast
Natural project manager : you track moving parts, keep stakeholders aligned across teams, and make sure nothing falls through the cracks
even without a process to lean on
Thrive in complexity : you can untangle messy, multi-stakeholder situations and turn them into clear next steps.
Data-driven : you use metrics and dashboards to prioritize, escalate, and make decisions
Interest for fintech, embedded banking, or financial infrastructure
or you are eager to become an expert quickly.

Holidays : 25 days + RTT
Meal Vouchers: We provide a meal voucher card to cover your meals on work days.
Transport: Monthly mobility package for employees.
Health insurance (mutuelle) : Alan . This is Swan's health and welfare insurance.
Sports : Thanks to our partnership with Classpass , you can enjoy advantageous discounts on subscriptions.
Well-being support: access to Moka Care for mental health and wellness.
Hybrid remote policy : We offer the possibility of working from home for 2 days per week.
Offsite : Once a year we gather to reconnect, deep-dive into big topics, and relax.

Strategic Customer Success Manager

Key skills