Operations Support Engineer

Role Overview

• Provides operational engineering support across assigned plants and/or operational zones, with responsibility for supporting zone-level and plant-level performance.
• Partners with Zone Engineers and Operations leadership to review and analyze key performance indicators, identifying systemic performance gaps, performance trends, and cross-zone improvement opportunities.
• Supports Zone Engineers, as needed, with improvement efforts and select day-to-day troubleshooting or tactical issue resolution at the plant level.
• Assists plants and zones by addressing urgent escalations, supporting root cause analysis, and driving alignment on corrective actions and longer-term solutions across respective zones.
• Monitors, trends, and evaluates key performance indicators (KPIs), including line efficiency, downtime losses, and yield, using data analytics, Pareto analysis, and work center-based performance systems.
• Leads or supports cross-plant corrective action plans and improvement initiatives to address safety, quality, reliability, and throughput challenges.
• Ensures implemented solutions deliver measurable performance improvements, sustained return on investment (ROI), and, where applicable, are standardized and scalable across plants and zones.
• Coordinates and leads continuous improvement projects aimed at waste reduction and efficiency improvements by streamlining processes and improving capability.
• Acts as technical expert with broad knowledge and deep expertise of the latest manufacturing and packaging equipment and associated technology.
• Provides training to Zone Engineers & Operations and various support groups as an SME.

Requirements

• Bachelor’s degree in Engineering; Mechanical, Electrical, Industrial, Chemical, Manufacturing or Engineering Management preferred.
• Established understanding of engineering theoretical fundamentals of equipment operation and demonstrate the use of standard principles, theories, concepts, and techniques.
• Demonstrated ability to identify and manage large scale projects independently or with minimal oversight.
• Ability to read and understand drawings, flowcharts, schematics, as it relates to system design documentation.
• Demonstrated understanding of Lean and Six Sigma processes, including experience with different continuous improvement techniques.
• Ability to make sound economic analyses with prudent financial judgment.
• Ability to work toward broad goals and to exercise initiative in identifying projects.
• Ability to track multiple concurrent projects and priorities with a demonstrated ability to meet deadlines and budget commitments in a team-oriented environment.
• Demonstrated experience with quality systems in an FDA current GMP regulated environment preferred.
• Hands-on knowledge of production operations and associated control systems preferred.

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off
• Remote work options