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UEM Service Manager at Cadmus Soluções em TI | JobVerse
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UEM Service Manager
Cadmus Soluções em TI
Remote
Website
LinkedIn
UEM Service Manager
Brazil
Full Time
6 days ago
No Sponsorship
Apply Now
Key skills
Android
iOS
ITSM
ServiceNow
Agile
Scrum
About this role
Role Overview
Coordinate, monitor, and continuously improve UEM service delivery across the full service lifecycle.
Ensure end-to-end accountability for UEM services within agile Scrum and DevOps teams, with focus on North America.
Define, monitor, and analyze service KPIs including cost, quality, capacity, business continuity, and IT security.
Ensure compliance with global IT standards, processes, and service management frameworks.
Drive continuous service improvement aligned with ITIL best practices and cost optimization.
Act as escalation and complaint manager, supporting and consulting on related projects.
Design and evolve UEM service components across the matrix organization.
Manage and steer third-party suppliers and operational service providers.
Requirements
Strong experience with ITIL framework and IT Service Management.
Solid understanding of SLA management, KPI governance, and NPS metrics.
Experience in provider and vendor management.
Fundamental knowledge of ServiceNow.
Knowledge of Windows OS and mobile operating systems such as iOS and Android.
Fundamental knowledge of Microsoft Intune and modern deployment approaches.
Knowledge of Microsoft 365 products and integrations.
Fluent English with ability to explain complex topics clearly.
Tech Stack
Android
iOS
ITSM
ServiceNow
Apply Now
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