Responsible for the integrated communication and promotion of divisional programs and services.
Collaborates with others to develop and implement programs and communications materials for targeted audiences which enhance awareness and utilization of divisional programs and services.
Creates effective promotional materials including articles, brochures, forms and flyers.
Designs, oversees and updates a website to educate and to promote activities and programs; coordinates website with other related websites.
May manage a budget.
May assist in evaluating, measuring and responding to issues related to the quality of services provided.
May conduct evaluations, surveys and focus groups to assist in quality improvement efforts.
Researches constituents' satisfaction with divisional programs and services.
Develops reports and recommendations to sustain high quality.
May supervise or provide direction to staff.
Leads projects as assigned.
Serves as an internal marketing consultant for programs and services.
May be responsible for managing various aspects of social media activities.

A bachelor's degree in communications, public relations, marketing, art or other related field.
Five years of experience in the development of marketing and informational materials, writing/research, project management and/or information technology.
Knowledge of publishing and other related software.
Demonstrated creativity in the design of marketing, public relations or educational programs and communications materials.
Proven experience overseeing or assisting with a website launch or redesign.
Professional experience in creating social media strategies, particularly on LinkedIn, X, Instagram, and Facebook.
Experience with MailChimp.
Professional writing and editing ability, with a proven ability to convey technical concepts.
Cultural competency (via experience working abroad or experience working with people from various cultural backgrounds).

Manager, Communications

Key skills