Analyse key business and processes performance metrics to identify trends, inefficiencies, and improvement opportunities.
Map and document current (“AS IS”) business processes to provide a clear understanding of existing workflows.
Identify gaps, bottlenecks, and potential enhancements to support process transformation and optimization initiatives.
Develop and present process improvement recommendations aligned with business objectives and best practices.
Prepare and deliver detailed reports, insights, and progress updates to the Head of the Business Process Management Office (BPMO), Process Owners, and relevant managers.

Previous experience in Business Process Analysis, Project Management, Quality Assurance, Business Operations, or related roles.
Strong enthusiasm and curiosity about AI technologies, predictive analytics, and data-driven innovation.
Analytical & Critical Thinking to dissect complex business processes, identify root causes of problems, interpret data, and logically evaluate various solutions.
Problem-Solving ability, to identify process issues, bottlenecks and inefficiencies, and creatively developing practical, data-driven solutions.
Proficient in Microsoft Office Suite, particularly advanced Excel.
Experience with process management (JIRA preferred) and workflow automation tools.
Ability to create clear, detailed documentation, Standard Operating Procedures (SOPs), and user guides.
Proven ability to multitask, prioritise tasks, and perform effectively in a dynamic environment.
Exceptional communication and presentation abilities, comfortable interacting with stakeholders, including senior management.
English proficiency is required.
Previous experience in financial services or fintech industries will be considered an advantage.

Process Analyst

Key skills