Lead clients through onboarding: guide enterprise customers through a structured implementation combining system training, data migration, and configuration to deliver fast, measurable value from day one
Solve edge cases: when a customer's loan products or operational workflows don't map cleanly to Hypercore's current capabilities, you'll find the path forward working directly with Product and Engineering
Own reconciliation: dive deep into loan-level numbers, identify mismatches between customer source data and Hypercore, and drive them to resolution with precision
Manage stakeholders: run project timelines, communicate risks early, and keep senior stakeholders aligned across multi-month implementations

3-6 years in commercial loan operations, loan administration, or LMS implementation
Hands-on experience managing the full loan lifecycle
origination through payoff, including draws, amendments, fee accruals, and servicing events
Prior use of an enterprise LMS (Sentry PM, ACBS, LoanIQ, Wall Street Office, nCino, or similar)
Background in private credit, direct lending, or fund administration (Must)
Sharp financial data skills
comfortable with complex reconciliations and loan-level discrepancy resolution
Clear, confident communicator with senior stakeholders

Full medical, dental, and vision plans to support you and your spouse's health and wellness
Vacation policy and paid sick leave to support a healthy, sustainable work-life balance
Daily meal allowance and commuter benefits to make your workday more convenient and help cover your daily transportation costs

Onboarding Manager – Enterprise Private Credit

Key skills