Focus on business objectives and understand the importance of achieving internal and external service levels to eliminate financial penalties, improve customer satisfaction, and reduce complaints.
Manage and motivate your teams to maximize performance and operational effectiveness, while maintaining high standards of claimant care and quality.
Efficiently administer policies, procedures, and documentation, set objectives and performance targets, conduct internal checks for process adherence, and plan workloads.
Collaborate with the Quality Learning Support team (QLS), Regional Clinical Team, and Clinical Governance Team to monitor quality and coach Functional Specialists.

Proven experience in managing large teams of 15 or more.
Extensive experience in performance management.
Team leadership and coaching experience.
Demonstrable planning, leadership, motivational and organisational skills.
Ability to work in a high pressure environment, managing detailed operational deliverables, meeting targets and business plans.
Proven track record of building and developing teams.
Ability to develop and deliver presentations to direct reports and stakeholders.
Strong analytical skills – familiar with MS Office, particularly Excel/Word and PowerPoint.

25 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Opportunities to learn new skills and develop in your career

Team Manager

Key skills