Manager, Strategy & Operations

Role Overview

• Lead, mentor, and develop a team of Program Managers, fostering a culture of accountability, continuous improvement, and high performance.
• Set clear performance expectations, provide ongoing coaching and feedback, and conduct regular career development conversations to grow and retain top talent.
• Serve as a strategic thought partner to S&O and functional leadership, translating business priorities into structured, measurable programs with clear owners and milestones.
• Oversee program management for Trust & Safety initiatives, including the design, launch, and iteration of policies and enforcement workflows that protect users and maintain platform integrity.
• Lead programs supporting the company's risk management and regulatory compliance obligations, ensuring work is executed on time and meets internal and external standards.
• Drive cross-functional collaboration with Legal, Policy, Engineering, Product, and Finance to translate Trust & Safety and compliance priorities into operational programs.
• Manage programs that bridge Product and Trust & Safety teams, ensuring seamless go-to-market readiness, feature launches, and operational handoffs.
• Establish and maintain operational playbooks, escalation frameworks, and KPIs to measure the effectiveness of programs across all three pillars.
• Identify structural inefficiencies, emerging risks, and gaps in existing operations; develop and implement scalable solutions with measurable impact.
• Lead quarterly and annual planning cycles for the team, including OKR setting, resource allocation, and roadmap development.
• Build executive-ready reporting, performance narratives, and strategic recommendations that drive clarity and alignment at the senior leadership level.
• Drive change management efforts associated with new programs, policies, tooling launches, or organizational models.

Requirements

• 7+ years of experience in program management, strategy & operations, management consulting, or a related field, with at least 2 years in a people management role.
• Proven track record of leading and developing high-performing teams in fast-paced, high-growth environments.
• Demonstrated experience managing complex, cross-functional programs that delivered measurable outcomes at the senior leadership level.
• Experience working in or closely with Trust & Safety, Risk, Compliance, or Policy functions.
• Strong business judgment with the ability to balance operational efficiency, risk mitigation, and long-term strategy.
• Exceptional organizational skills with the ability to manage multiple high-priority workstreams simultaneously without losing sight of the details.
• Strong executive communication skills — able to distill complex, ambiguous situations into clear narratives and actionable recommendations.
• Ability to operate autonomously and proactively in ambiguous, fast-moving environments.
• Demonstrated ability to build influence and drive alignment across diverse stakeholder groups without direct authority.
• Experience in Trust & Safety, fraud prevention, compliance, platform risk, or marketplace integrity at a high-growth technology, ecommerce, fintech, or marketplace company.
• Familiarity with regulatory frameworks relevant to technology platforms (e.g., GDPR, CCPA, AML/KYC, or sector-specific requirements).
• Proficiency with project management tools such as ClickUp, Jira, or Monday.com; comfort with data tools such as SQL, Tableau, or Looker is a plus.

Tech Stack

• SQL
• Tableau

Benefits

• Competitive pay and comprehensive healthcare benefits.
• Financial assistance for things like hybrid work, family planning.
• Generous parental leave.
• Flexible time-off policies.
• Mental health and wellness resources.