Sales Support Representative

Role Overview

• Sales Support Representatives are tasked with managing various touch points of the customer experience life cycle, from gathering information on products and pricing to onboarding potential customers and servicing established customers.
• Respond promptly to inquiries received by email or within Salesforce from internal and external customers and provide resolution, including basic technical support while acting as a liaison between the customer and internal departments.
• Verify the accuracy and completeness of information and documentation received from customers.
• Perform basic accounting tasks related to invoice inquiries and billing adjustments, business name and address changes, enablement code creation/updates, and product activation and deactivation, while providing usage and revenue reports when required.
• Act as a liaison with departments such as TUCTS and TU Direct, support special projects, and perform additional duties including mentoring and reviewing work for accuracy.

Requirements

• High school diploma required, associate’s degree preferred.
• Prior professional work experience required: 2+ years’ experience in a service and support role with demonstrated competencies.
• Ability to multitask and work independently in a rapidly changing environment.
• Excellent listening and communication skills with the ability to accurately make independent decisions.
• Analytical; can grasp concepts and retain information.
• Understands credit reporting laws and regulations.
• Proficient with Microsoft Office Products such as Microsoft Word and Excel.
• Proficient with Salesforce and Tableau; a quick study of other platforms.

Tech Stack

• Tableau

Benefits

• Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
• We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability.
• You can also opt into a legal plan, pet insurance, and travel accident coverage.
• From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter.
• Access Dependent Care FSA for the possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
• Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
• Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.