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Support Analyst at Montreal Oficial | JobVerse
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Support Analyst
Montreal Oficial
Remote
Website
LinkedIn
Support Analyst
Brazil
Full Time
5 days ago
No Sponsorship
Apply Now
Key skills
Agile
Scrum
Kanban
About this role
Role Overview
Provide first-level support to users.
Diagnose and resolve access issues, usability problems, and basic functionality errors.
Provide guidance and basic training on how to use the portal.
Log detailed records of incidents and resolutions in the Help Desk/Service Desk tool.
Escalate tickets to higher support levels when necessary and ensure proper follow-up.
Contribute to the knowledge base by creating articles and FAQs.
Requirements
Bachelor's degree.
Experience in system support and maintenance.
Experience troubleshooting: Level 1 – Configuration, Level 2 – Performance, and Level 3 – Interoperability.
Experience implementing improvements in legacy applications/systems.
Familiarity with Agile methodologies (Scrum, Kanban, Squads, etc.).
Perform downloads, installation, configuration, tuning, and maintenance of tools and components used by deployed applications and systems.
Troubleshoot issues related to products, components, applications, developed systems, and post-deployment support.
Support infrastructure migration and setup for installation, configuration, parameterization, integration, and testing of developed systems.
Benefits
Health insurance;
Dental insurance;
Life insurance;
Childcare assistance;
Transportation allowance;
Meal allowance;
Wellhub (Gympass);
Benefits club.
Apply Now
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