Complete insurance and medical questionnaires with clients so their insurability can be assessed
Handle client calls about insurance claims
Collect the information needed to analyze requests
Assess needs and addressing each request in a professional, friendly and timely manner
Raise and vet ideas and trends to promote continuous improvement
Maintain up to date knowledge products and services and attend appropriate development courses on an ongoing basis

Minimum of 2 years’ experience in customer service or within the medical sector
Exceptional active listening skills and excellent verbal and written communication abilities
Fluency in both French and English to communicate with clients across Canada
Basic understanding of medical terminology (e.g. CLSC, medical secretary, patient care attendant, pharmacy staff, etc.)
Ability to assess the importance and urgency of information received from clients
Strong organisational skills with keen attention to detail
Positive attitude and commitment to service quality
Ability to remain calm under pressure
Team player with a proven ability to collaborate effectively

Flexible work arrangements
Generous starting paid vacation time, plus additional vacation days for every year of service
Paid volunteer day so you can dedicate time to a cause you are passionate about
Paid personal and wellness days to support your total wellbeing
Educational assistance of up to $3,500 a year (with approval from your manager)
Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you
Up to 14% of combined contributions to the RRSP matching program
Family-friendly maternity/parental leave and many more benefits, perks and programs

Senior Customer Service Representative – Medical Sector

Key skills