Principal Engineer – ServiceNow CMDB, CSDM

Role Overview

• Crafts ServiceNow strategy, ensuring alignment to technology roadmaps in partnership with enterprise technology management and organizational business units.
• Develops, scopes, and shapes a platform-wide technical vision for the future.
• Continuous learning mindset regarding ServiceNow platform evolution and AI capabilities.
• Be a thought leader: a senior point of expertise on ServiceNow issues, industry trends and developing technologies.
• Mentors, coaches and guides junior team members.
• Drives best practices, platform strategy, and technology decisions in the ServiceNow organization utilizing knowledge and lessons-learned from building enterprise-scale platforms.
• Takes ownership for creating technical product design and architecture, including producing reference architectures, solution blueprints, integration diagrams, and operating models.
• Expertise in translating business capabilities into platform capabilities and technical roadmaps.
• Acts as a technical liaison for internal technology and business stakeholders.
• Acts as a technical SME with technology partners, including infrastructure teams, security teams, architecture, application development, and operations, to shape engineering approaches, share knowledge and experience.
• Collaborates and builds relationships cross-functionally to influence and motivate others; serve as an internal catalyst for progressive, strategic, and successful change management.
• Using expert level experience, supports the company’s commitment to risk management by protecting the integrity and confidentiality of systems and their data; aligns enterprise and department-level policies, procedures, and controls by attesting to verbiage, compliance, and evidence.

Requirements

• Education and/or experience as typically obtained through a bachelor’s degree in computer science or related technical field.
• Typically 15 years of engineering or information technology operations experience.
• Extensive experience (5-10 years) in designing, implementing, and operating ServiceNow platforms in large enterprise environments.
• Strong understanding of the ServiceNow Common Service Data Model (CSDM), platform governance, scoped applications, and multi-instance strategy.
• Knowledge of platform security architecture, including Role-based access controls, Data segregation, Encryption, and Secure development practices.
• Experience with SecOps, Vulnerability Response, Risk and compliance workflows, Audit readiness.
• Familiarity with regulatory frameworks, including PCI-DSS, SOX, NIST, ISO 27001.
• Advanced understanding of CMDB architecture, data governance, and reconciliation rules, with ability to improve CMDB health metrics.
• Experience implementing Discovery, Service Mapping, Event Management, Cloud Discovery and AIOps, along with familiarity with AWS, Azure, Kubernetes, Containers, and Infrastructure-as-Code concepts.
• Knowledge of infrastructure topology modeling and service dependency mapping with respect to enterprise infrastructure components such as Networking, Compute, Virtualization, Storage, and Cloud-native services.
• Experience architecting enterprise-scale implementations across ITSM, ITOM, ITAM, CMDB, SecOps, HRSD, IRM/GRC, CSM, SPM, and custom applications.
• Demonstrated ability to define platform standards, reusable design patterns, and architectural guardrails.
• Familiarity with ServiceNow’s Now Platform release lifecycle, upgrade planning, and release management processes.
• Ability to manage platform backlogs, architectural review boards, and technical debt remediation.
• Experience aligning ServiceNow capabilities with enterprise architecture frameworks such as TOGAF, Zachman, or SAFe.
• Experience designing highly available, scalable, secure enterprise workflows.
• Strong understanding of application rationalization and platform consolidation strategies.
• Hands-on experience with: Flow Designer, IntegrationHub, Business Rules, Script Includes, UI Policies, Client Scripts, ACLs, Service Portal / UI Builder, App Engine.
• Proficiency in JavaScript and ServiceNow server/client-side scripting.
• Experience building reusable components and modular architecture patterns.
• Knowledge of DevOps practices for ServiceNow including Source control integration, CI/CD pipelines, Automated testing, ATF (Automated Test Framework), and Update set governance.
• Strong background integrating ServiceNow with enterprise systems such as Active Directory / Entra ID, Azure, AWS, Splunk, SCCM, Jira, Salesforce, Workday, Okta, SIEM and monitoring platforms.
• Experience with REST APIs, SOAP APIs, MID Servers, Event-driven architecture, Webhooks, Kafka or message queues.
• Understanding of identity federation, SSO, OAuth, SAML, and zero-trust integration patterns.
• Three or more ServiceNow certifications, including Certified Application Developer (CAD), Certified Systems Administrator (CSA) and at least one Certified Implementation Specialist (CIS).
• Effective communicator with exceptional public speaking skills.
• Comfortable presenting to all levels within the company.
• Strong problem-solving skills and the ability to think critically and analytically.
• Knowledge of Software Development Lifecycle (SDLC) best practices, software development methodologies (Agile, Scrum, LEAN) and DevOps practices.
• Hands-on in test automation at various levels of testing (unit, component, integration, and functional tests).
• Background and drug screen.

Tech Stack

• AWS
• Azure
• Cloud
• ITSM
• JavaScript
• Kafka
• Kubernetes
• SDLC
• ServiceNow
• SOAP
• Splunk

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
• And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.