Quality Control Manager – Neighborhood Captains Program

Role Overview

• Design, manage, and continuously improve the quality control infrastructure for the Neighborhood Captains program.
• Monitor captain outreach data in real time, flagging volume anomalies.
• Conduct follow-up outreach to 5-10% of all reported voter contacts to verify interactions.
• Recruit and manage a network of plants for quality reporting.
• Translate QC findings into actionable feedback for Organizers.

Requirements

• At least 3
• 5 years of experience in data quality, compliance, research operations, or a field that required rigorous attention to accuracy and pattern recognition.
• Comfort working with data platforms, technology, and outreach tracking tools; ability to identify trends, anomalies, and underperformance in reporting dashboards.
• Strong interpersonal skills — you'll need to conduct voter follow-up calls that feel warm and natural, not like audits.
• Discretion and good judgment when escalating concerns; ability to distinguish between honest mistakes and bad actors.
• Familiarity with community organizing, political campaigns, or relational outreach programs.

Benefits

• Excellent health, dental, and vision benefits
• 401(k) matching
• Remote‑first culture with teammates across the country
• This position includes possible on-call requirements.