Licensed Telesales Agent, Bilingual – Spanish

Role Overview

• Support inbound and outbound call campaigns, educating both prospective and current members about Devoted products.
• Answer questions, and assist with the completion of enrollment applications in compliance with Medicare requirements.
• Establish rapport with prospective members by demonstrating a friendly, positive demeanor, patience, and empathy.
• Assess healthcare needs through effective questioning and active listening to offer solutions that convert them into customers.
• Assist current members in evaluating their coverage, identifying gaps, and making appropriate plan changes when necessary.
• Meet and exceed sales quotas and consistently achieve quality and productivity goals.
• Support ongoing projects and execute all responsibilities in alignment with directives from the Telesales Leadership Team.
• Transition from Telesales duties after the Annual Enrollment Period (AEP) to supporting the Member Service Guide team from December 15 through March 31, focusing on member service, engagement, and retention to ensure a seamless experience.

Requirements

• Possession of a valid/current state health insurance license or the ability to obtain one before the start date.
• Bilingual Excellence: Native-level or professional fluency in both Spanish and English in both written and oral communication (must be able to pass a language assessment).
• Flexibility to work weekends and evenings as required by business needs.
• Strong interpersonal skills, including the ability to build relationships, actively listen, and demonstrate empathy.
• Problem-solving ability to identify opportunities, offer solutions and handle objections effectively.
• Proactive and results-oriented mindset, capable of working independently and collaboratively within a team.
• Demonstrated commitment to compliance, ethical conduct and goal achievement.
• Proficiency in computer operations, with the ability to navigate multiple systems simultaneously.
• Excellent time management, prioritization and adherence to schedules.
• At least 3 months
• 1 year of experience in telesales or teleservice.

Benefits

• Highly Competitive Pay: $24-$26/hr plus commission, paid biweekly.
• Quality incentive bonuses.
• 4 weeks of PTO.
• Generous medical, dental, and vision plans.
• 401k contributions with a match program.
• Overtime opportunities.
• Equity.