Manage client onboarding and implementation projects using Zoho Projects, ensuring all milestones and deliverables are achieved.
Coordinate and execute software implementations for new customers, legacy migrations, and add-on module installations. Specifically in a dental practice software context.
Collaborate with internal teams (Support, Development, Product, and Sales) to ensure seamless project delivery.
Configure and test software according to client workflows and requirements.
Perform data and image migrations, including database split and merge activities for legacy transitions.
Identify and resolve technical or data-related issues throughout the implementation process.
Maintain comprehensive documentation, project records, and client communication.
Provide training and onboarding support to ensure successful adoption of the platform.
Contribute to ongoing process improvements to enhance implementation quality and efficiency.
Other role specific duties as they arise.

Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field.
Minimum 3 years of experience in software implementation, data migration, or IT project coordination/support.
Strong organisational and project management skills, with the ability to manage multiple client projects concurrently.
Excellent communication and stakeholder management skills.
Sound technical aptitude and comfort working within Windows-based environments.
Strong attention to detail and commitment to following structured processes.
Experience managing client onboarding or migration projects in a SaaS environment is a plus.
Experience working with dental practice management software or other healthcare systems is desirable.
Familiarity with Zoho Projects or similar project management tools is advantageous.
A proactive, adaptable approach and enthusiasm for continuous learning and development.

Work from home
Mon
Fri: 9:00 AM – 6:00 PM PHT (adjustments will be made for daylight saving time)
HMO with 1 free dependent and medical reimbursements
Government-mandated benefits
Work from home allowances
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Engaging company outings, team activities and wellness sessions
Supportive, inclusive culture
Dedicated managers focused on your growth and success

Client Implementation Specialist – Healthcare, Dental Software

Key skills