Provide remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing)
Assist with firewall policy updates, VPN support, and network issue resolution
Perform routine Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy support)
Support Microsoft 365 tenant administration, including: Microsoft Entra ID (Azure AD) user and group management
Basic identity and access management (IAM) tasks (password resets, MFA support, access assignments)
Reviewing sign-in logs, audit logs, and security alerts for troubleshooting and escalation
Assisting with conditional access policies (under guidance)
Lead Microsoft SharePoint initiatives, including: Planning and architecture of SharePoint environments
Implementation and migrations (on-prem / SharePoint Online)
Administration and ongoing management
Provide support across the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint integration)
Troubleshoot end-user issues and escalate complex cases to L3 engineers when needed
Maintain clear, audit-ready documentation in ticketing systems and RMM platforms
Follow standard procedures for security, compliance, and access control

2–4 years of IT support experience, with exposure to networking and systems
Working knowledge of: Firewalls and switching (Fortinet, Cisco, Ruckus, Aruba, or similar)
Windows Server administration
Microsoft 365 tenant administration, including: Microsoft Entra ID (Azure AD)
MFA and user lifecycle management
Security log and alert review
Experience with Microsoft SharePoint (Online and/or On-Prem), including: Implementation and migrations
Familiarity with: Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
Strong troubleshooting, communication, and documentation skills
Certifications such as Network+, Security+, or Microsoft certifications are a plus

Remote Support Specialist – Network, Systems, SharePoint, L3

Key skills