The Consultant engages in the successful delivery of post-implementation Tier 3 services on the Workday HCM platform to strategic and high growth potential customers.
Provide Workday configuration expertise and guidance to a portfolio of Workday customers.
Proactively build partnership and bring the best of 3Plus to our customers through consultative engagement.
Handle the in-take of assigned customer requests, conduct impact assessments, and (where required) co-ordinate delivery with 3Plus subject-matter experts.
Manage delivery within the capacity allocated; adhere to 3Plus best practices & policies; perform monthly variance analysis in terms of your own service usage and forecasts.
Manage customer delivery through coordination with internal functional and technical SMEs, assessment, and confirmation of work alignment to scope and engagement with internal and customer teams to maintain task momentum and delivery timelines within stated SLAs.
Seek out Workday optimisation opportunities, and bring insights to our customers based on use-cases, solutions and experiences we have gained across the wider 3Plus and HR Path customer base.
Manage and foster strong relationships with our aligned customers, and their associated Workday partner execs.

A minimum of 5 years ’ experience working within Workday HCM product domains – either on the partner side, or as a Workday customer.
Workday Certified in HCM and at least one other domain (ideally Recruiting, Advanced Comp, Advanced Reporting or Talent Management) (Note: Pro Certs will be considered, and such candidates will be expected to undertake and successfully pass any required certifications to fulfil this role.)
Bachelor’s Degree or equivalent experience in technical, business, or financial discipline.
Strong communication skills, both written and verbal, including the ability to synthesize information into clear, concise messages.
Recognises and tackles difficult conversations proactively; strong soft skills that facilitate resolution and win-win approach.
Proven consultative skills to guide customer and internal discussions to agreement of solutions in a timely manner.
Experience implementing complex, practical business solutions under multiple deadlines; adept at managing multiple customers and multiple projects simultaneously.
Proven track record of attaining consistently high billable utilisation rates.
Proven experience demonstrating initiative and curiosity to build skills in other areas by leveraging available trainings and platform documentation.

A stimulating work environment at the heart of an entrepreneurial and international culture
A transversal approach to our activities, which encourages teamwork and excellence
Numerous opportunities for advancement (horizontal, vertical and international mobility)
Annual salary increases on the anniversary date to reward performance
Multiple training opportunities (internal university, certifications)
Certified Happy at Work, we offer a good life balance with telecommuting possibilities
A friendly work environment (quarterly team activities, annual international seminar)

Workday Consultant, AMS

Key skills