Customer Service Agent

Role Overview

• Sell initial and recurring service to residential pool owners via inbound calls
• Proactively engage existing customer base via outbound calls
• Provide excellent customer service to existing and new customers
• Manage customer work orders, invoicing and billing via business management software
• Manage technicians, service schedules, and vehicle routing
• Manage inventory of materials and chemicals
• Oversee financial aspects of local business
• Represent business in some local marketing capacities

Requirements

• A Sales-focused individual with experience
• Excellent customer service and communication skills
• Computer savvy with strong software user skills
• Positive can-do attitude
• Highly organized with strong attention to detail
• Ability to manage a team of technicians
• Familiarity with Profit & Loss statements, and comfortable with numbers

Benefits

• Competitive pay
• Advancement opportunities, including year-round employment
• On-the-job training so you’re fully equipped to service customers.
• Lots of time outdoors!
• Great work culture that rewards hard work through an incentive structure
• Additional job perks such as team meals and celebrations for special occasions