Senior Agent - Customer Service

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are seeking a Senior Customer Service Representative who will provide support and problem-solving assistance to customers, acting as the face and voice of the company. This role offers opportunities for growth and learning in a fast-paced environment.

Responsibilities:

• Help customers solve their problems every day
• Combine the know-how of tech support with problem solving and customer service
• Work with back-office teams to handle escalations
• Interact with many different people on a variety of problems to grow experience and skills
• Become an expert with Microsoft 365 and get trained on various platforms
• Earn certifications including Google Cloud, Azure, Microsoft, etc

Requirements:

• Knowledge of Windows, Mac, or Linux operating systems
• 1+ years of support help desk knowledge
• Troubleshooting and problem-solving skills
• Customer support knowledge
• Active listener with flexibility to modify approach and adapt to customer needs
• Experience working with Windows, Mac, or Linux operating systems
• Troubleshooting and problem-solving expertise
• Support help desk experience
• Customer support experience
• Experience modifying approaches and adapting to customer needs