Key skills
Communication
About this role
Role Overview
- Initiate new customer set up and portal access
- Monitor set up process and address delays to ensure safety and compliance requirements are completed
- Initiate account changes as needed
- Provide customer information on how to do business with CHS and utilize digital tools
- Provide customers with posted bids and price sheet quotes
- Work with customers to ensure contract policy is followed
- Facilitate customer inquiries related to payments, invoices, and contracts
- Intake and resolve customer disputes such as delivery issues, invoices, contract discrepancies
- Review contract details for accuracy and execute contract creation and amendments
- Compile and distribute relevant reports for stakeholders
Requirements
- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
Benefits
- Medical
- Dental
- Vision
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short
- and long-term disability
- Tuition reimbursement
- Adoption assistance