Key skills
CommunicationSales
About this role
Role Overview
- Initiate new customer set up and portal access
- Monitor set up process and address delays to ensure safety and compliance requirements are completed
- Initiate account changes (bank account, address, etc.) as needed
- Provide customer information on how to do business with CHS and utilize digital tools
- Provide customers with posted bids and price sheet quotes
- Work with customers to ensure contract policy is followed
- Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances
- Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status
- Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality
- Review contract details provided by sales team to ensure accuracy
Requirements
- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
Benefits
- medical
- dental
- vision
- wellness programs
- life insurance
- health and dependent care spending accounts
- paid time off
- 401(k)
- pension
- profit sharing
- short
- and long-term disability
- tuition reimbursement
- adoption assistance