Take a high volume of incoming calls, chats, and emails from customers, stores, and associates
Navigate multiple systems to aid in answering questions and resolving issues
Communicate professionally in a conversational manner while utilizing all available resources
Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction
Adhere to quality, compliance guidelines and SLAs

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12 months of relevant customer service experience
Excellent written and verbal communication skills
Able to interact professionally with customers
Ability to manage multiple tasks simultaneously
Customer focused mindset with a high level of urgency
Must be willing to take continuous voice calls
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word)
Successful completion of mandatory training
Should be flexible to work in a 24/7 work environment with rotating weekly time off
Should be able to work in permanent night shifts or any assigned shifts on a rotational basis

Resolution Coordinator, Contact Center

Key skills