Team Lead Engineering – Commercial Pharma, International Engagement Lead

Role Overview

• Proactively identifies and develops future-focused engineering team capabilities, aligning with long-term strategic goals.
• Mentors team members on long-term career paths, creating new opportunities and roles within the organization to support their growth.
• Addresses and helps resolve complex, systemic roadblocks that impact multiple development teams, and coaches other managers on effective performance management.
• Oversees the technical and soft skill development, ensuring a balanced and high-performing talent portfolio.
• Establishes and monitors metrics for team health and sustainability across several development teams, implementing strategies to ensure long-term balance.
• Designs and implements initiatives to improve collaboration and psychological safety across multiple related development teams or a whole product area.
• Proactively identifies and resolves systemic impediments that affect multiple development teams, improving the overall work environment.
• Manages the talent composition for own and related teams, planning for future needs and ensuring a healthy pipeline of skills.
• Responsible for co-creating the long-term technical vision and strategy for a product portfolio, partnering with Product Managers and Leaders who are overall responsible for the roadmaps.
• Accountable for the overall delivery performance and successful shipment of features across a product, holding teams accountable for their results.
• Manages technical and delivery priorities and dependencies across a portfolio of products or services, ensuring alignment with broader business objectives.
• Resolves complex, cross-functional impediments that block progress for multiple development teams or entire groups of development teams (e.g. agile release trains or program teams).
• Manages relationships with senior-level stakeholders across multiple product areas, negotiating technical and delivery priorities.
• Drives initiatives to improve engineering processes and collaboration models across a whole product group or department.
• Defines and analyzes success metrics, identifying cross-team technical and delivery optimization opportunities and trends.
• Presents technical and delivery insights and optimization strategies to senior leadership, influencing decision-making and investment for a product portfolio.
• Leads significant process re-engineering efforts that span multiple development teams or multiple groups of development teams to create step-change improvements in performance.
• Supports the development of business cases for large initiatives or new product lines, working with product and finance partners to justify investment.
• Manages resource allocation across multiple projects, making trade-offs to optimize for portfolio-level goals and strategic priorities.
• Manages the team's budget, including headcount, operational costs, and vendor contracts, ensuring financial responsibility.

Requirements

• 10+ years of experience in people leadership, product/service management, program management, or a similar role
• 5+ years of experience in the pharmaceutical, biotechnology, or regulated healthcare technology industry
• Bachelor or advanced degree in Business or IT specification
• Understanding of software development and/or service delivery methodologies
• Understanding of solution, information and process architecture
• Ability to create clarity about outcomes generated by teams
• Exhibits a lean & agile mindset
• Leadership skills (where applicable)
• Exhibits servant and creative leadership (VACC) behavior
• Demonstrated experience building high performing teams
• Have a keen IT market focus: you are passionate about major trends for the specific discipline
• Demonstrates an executive presence, strong business acumen, ability to navigate ambiguity, and manage complexity
• Manages risks progressively and in a way that leads to opportunity
• Enterprise mindset that can break down silos.
• Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries.
• Ability to empower teams and individuals to act autonomously and hold them accountable.
• Exhibits intellectual curiosity and integrity and has a strong passion for innovation
• Extensive experience in Veeva CRM and the broader Veeva Vault ecosystem, with a deep understanding of how these tools are configured to meet pharmaceutical-specific business needs.
• Proven track record in end-to-end CRM product management, from initial discovery and roadmap strategy through to global deployment and post-launch optimization.
• Deep healthcare or life sciences industry experience, specifically navigating the complexities of HCP engagement, patient journeys, and medical-legal-regulatory (MLR) requirements.
• Strong proficiency in data-driven decision-making, including experience with CRM analytics, closed-loop measurement, and translating raw data into actionable 'Voice of the Customer' insights.
• Solid understanding of global privacy and compliance standards, ensuring all CRM activities and data collection methods adhere to international regulations and transparency laws.

Tech Stack

• Vault

Benefits

• health insurance
• retirement plans
• paid time off
• flexible work arrangements
• professional development