Manager – PFS Customer Service, Cash Applications

Role Overview

• Overseeing the operations and functions of the department's billing services
• Review of collections performance and managing billing and collections
• Ensuring compliance with third-party regulations
• Improving key revenue-cycle performance indicators
• Maintaining an efficient operational workflow for day-to-day operations in the areas of accounts receivable management
• Implementing and monitoring productivity standards, work queue volumes, and problem resolution
• Understanding and monitoring KPIs, team action plans, and adherence to policies and procedures
• Collaborating with various interdepartmental teams for optimized revenue cycle management

Requirements

• High school diploma required
• Associate degree preferred
• Three+ years of experience in patient financial services or healthcare billing
• At least one year of leadership or supervisory experience
• Strong communication and interpersonal skills
• Ability to work tactfully with patients, staff, and interdepartmental customers
• Proficient in managing billing and collection processes
• Strong analytical and problem-solving skills
• Ability to lead and motivate a team
• Knowledge of healthcare billing regulations and compliance requirements
• Excellent organizational and time-management skills

Benefits

• Health insurance
• Flexible work arrangements
• Professional development