Manage patient calls, emails, portal messages, website inquiries, missed calls, and voicemails
Provide warm, polished, and professional communication for concierge patients
Schedule telehealth, concierge, mobile, and follow-up appointments
Manage the provider's calendar and help protect blocked time, travel time, and personal commitments
Support new patient intake, onboarding, and follow-up tracking
Verify insurance eligibility and assist with prior authorization tasks when needed
Follow up with warm leads, former patients, referrals, and marketing inquiries
Maintain a lead tracker for outreach, responses, next steps, and conversion status
Queue prescription or refill requests in the EMR for provider review
Use or learn PracticeQ for scheduling, records, and documentation support
Input historical paper chart information into the EMR
Identify workflow gaps and recommend simple process improvements
Provide regular updates on completed tasks, pending items, and patient follow-ups

At least 1 year of experience as a Medical Assistant, Virtual Medical Assistant, Medical Receptionist, or Patient Care Coordinator
Prior experience supporting a US healthcare practice
Strong English communication skills, both written and verbal
Polished, professional phone presence
Strong executive presence and ability to represent the provider well
Experience with scheduling, intake, patient calls, emails, and follow-ups
Familiarity with insurance eligibility verification and prior authorization workflows
Highly organized, detail-oriented, accountable, and proactive
Able to anticipate needs, think ahead, and work with minimal hand-holding
Comfortable working remotely and using productivity tools such as Time Doctor
Reliable internet connection, quiet work environment, and dependable backup plan
Preferred Qualifications: Experience with PracticeQ or a similar EMR system
Experience providing executive support, calendar management, or administrative support for a provider, executive, or business owner
Background in concierge medicine, telehealth, wellness, weight loss, urgent care, or primary care
Experience with lead follow-up, patient reactivation, or marketing inquiry tracking
Experience using Google Voice or cloud phone systems

Medical Virtual Assistant – Concierge Medicine, Telehealth

Key skills