Triaging critical issues in conjunction with the Customer Support team
Creating and maintaining a customer ‘account plan’, including documentation on key areas of your customer’s configuration and usage details
Creating and distributing regular reports to your customers
Requirements
5+ years’ experience in providing customer facing support to Enterprise Accounts
Strong communication and interpersonal skills
Excellent written abilities and organizational skills
Experience working with a range of customers, from individual contributors to C-levels
You have experience with JavaScript, HTML, CSS
Bachelor's degree in computer science/Information technology or equivalent
Ability to work in a fast-paced startup SaaS environment
Strong desire to teach new customers about the platform
Experienced in working in a web-based company, SaaS environment a plus!
Experience in JIRA, Zendesk and Salesforce a plus!
Benefits
Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
Work flexibility: hybrid and remote work policies
Generous paid time-off policy (every location is different)
Lifestyle allowance
A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
Every full-time employee receives stock options, allowing them to share in the company’s success
We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts