Working directly with a handful of marquee accounts, focusing on ensuring their ongoing success with our company
Hosting recurring meetings for your customers
Acting as an internal champion for your customers with all Contentsquare teams
Handling standard escalation management for your accounts
Acting as a product adoption expert for your customers, including running sessions for them to do light product education
Helping ensure your customers are following Contentsquare best practices
Scoping new Contentsquare projects for your customers
Performing project management for large Contentsquare projects your customers are working on
Contentsquare product administration and maintenance assistance
Providing Contentsquare platform configuration assistance
Triaging critical issues in conjunction with the Customer Support team
Creating and maintaining a customer ‘account plan’, including documentation on key areas of your customer’s configuration and usage details
Creating and distributing regular reports to your customers

5+ years’ experience in providing customer facing support to Enterprise Accounts
Strong communication and interpersonal skills
Excellent written abilities and organizational skills
Experience working with a range of customers, from individual contributors to C-levels
You have experience with JavaScript, HTML, CSS
Bachelor's degree in computer science/Information technology or equivalent
Ability to work in a fast-paced startup SaaS environment
Strong desire to teach new customers about the platform
Experienced in working in a web-based company, SaaS environment a plus!
Experience in JIRA, Zendesk and Salesforce a plus!

Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
Work flexibility: hybrid and remote work policies
Generous paid time-off policy (every location is different)
Lifestyle allowance
A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
Every full-time employee receives stock options, allowing them to share in the company’s success
We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
And more benefits tailored to each country

Technical Account Manager

Key skills