Drive the evolution of Digital Workplace Operations toward an automated, intelligence-driven operating model
Identify and eliminate manual operational work through automation, workflow redesign, and improved tooling
Define success metrics for automated workflows and drive adoption to reduce manual intervention and improve service stability
Simplify operational processes to improve service reliability and efficiency
Establish practices that support faster issue detection, resolution, and prevention
Design and implement automation across workplace workflows including service requests, access provisioning, device remediation, and common user issues
Introduce and apply automated remediation and intelligent tooling to reduce operational toil and improve service stability without manual intervention
Enable self-service capabilities for employees to resolve common issues independently

Experience with enterprise endpoint management platforms such as Microsoft Intune, Jamf, or equivalent
Familiarity with enterprise IT service management platforms such as ServiceNow
Solid understanding of digital workplace operations and endpoint lifecycle management
Experience with endpoint monitoring or digital employee experience (DEX) platforms such as Nexthink, Lakeside SysTrack, Tanium, or similar
Ability to analyze operational data and incident trends to identify reliability risks and drive improvements
Ability to build automation using PowerShell, Python, or Bash for rapid prototyping or data extraction

Principal Lead, Digital Workplace Intelligent Operations

Key skills