Act as the main point of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities);
Support partners with speed, quality and service on every communication channel;
Monitor operational KPIs, trend spot partners’ behaviors, and proactively seek solutions for recurring issues;
Work closely with internal departments to ensure that top-notch service is delivered to all internal and external customers;
Identify best practices and help establish process standards that guarantee consistency and efficiency at scale;
Drive partner satisfaction by providing effective and reliable support and identifying improvement opportunities to meet partners’ expectations;
Be the voice of the partner and advocate for the organization to drive value for the partner ecosystem

Experienced in a service environment, preferably B2B;
Self-motivated and eager to provide impeccable service;
Results-driven with a natural drive for high performance;
Fluent in English(written and spoken);
Organized and detail orientated;
Problem solver with strong negotiation skills;
Able to work under pressure in a fast-paced company;
Focused on building long-term relationships with customers;
Available, reliable and accountable (flexible working hours based on partners’ needs including weekends or early/late hours at times);
Proficient user of IT systems, both partner service tools and windows packages including Microsoft Excel and Powerpoint

Partner Support Specialist, English Speaker

Key skills