Support the fulfillment of large strategic deals coordinating with various teams
Act as single point of contact with customer during project to coordinate, plan and execute fulfillment
Communicate with key stakeholders weekly to identify action items and project risks
Review and audit daily reports identifying open items and follow up with appropriate teams
Facilitate meetings with clients, and internal team members to support project
Manage escalations related to planning and execution of project
Work with customer to identify communication plan for project and document plan
Maintain and update project plan for rollouts
Determine equipment needs for project and track shipments to ensure units/equipment delivered
Distribute project reports to internal and external customers
Partner with Service and Scheduling to build out resource planning for rollout
Maintain regular and reliable attendance

Bachelor’s Degree preferred or 5 years of customer or service operations experience
Extremely organized and detail oriented.
Strong communication skills (verbal and written); prompt communication is vital.
Exceptional ability to multi-task and stay organized in a results-driven, fast-moving environment.
Strong problem-solving skills.
Process Compliance: Follows all documented processes & department policies to provide customer support.
Ability to collaborate and use influence cross-functionally.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook).
Experience with Salesforce.com and Monday.com or other project tools is a plus.

Project Manager – Scheduling

Key skills