Customer Service Team Lead

Role Overview

• Want to sprinkle a little magic into our customer success center?
• Serve our customers with heart and soul to set us apart.
• Lead a caring group of people, empowering them to help each caller.
• Be part of a fast-paced environment where work is never dull.
• Support clients daily to help them say ‘goodbye’ to the fear of bone loss.
• Contribute to a mission-driven company focused on ending the fear of bone loss.

Requirements

• 5+ amazing years under your belt in a Customer Service environment.
• 2+ years in Customer Service management. You’ve got an enviable track record at getting the most out of your team and skyrocketing performance.
• A yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example) and how to get the most out of these platforms.
• A solid track record of coaching and developing your team’s customer service & sales skills, driving CSAT, conversion rates and average order value
• The ability to identify areas of opportunity, develop a plan and implement to desired results
• A MASSIVE heart. You’ll be leading some of the most empathetic, caring, and kind people that you’ll ever meet. So if you’re not a genuinely decent human being, this isn’t the job for you.
• A magnet-like ability to attract the very best players to join your team and retain them.

Benefits

• A generous healthcare package
• Monthly team events and activities
• Flexible Stat Holidays with the option to bank days for later use
• Weekly team lunches
• Hybrid work environment (we work from home 2 days a week, if you are Vancouver based)
• Casual dress code
• Incredible dog friendly, Yaletown office one block from SkyTrain
• Professional Development: You’ll get the opportunity to attend professional development conferences or workshops that will enhance your skills, expand your network, and drive your career forward with our support! And of course, we’ll cover your fees, accommodation, travel, meals, and any related materials or resources.