About this role

Provide exceptional service, advisement and order-taking for clients and veterinarians that call Platinum Performance daily.
Apply critical thinking and problem solving to provide supplement recommendations for clients and their animals.
Serve and nurture client relationships to achieve a targeted NPS and targeted retention.
Compose clear correspondence to clients through email and text to provide the highest level of friendly, informed, and personalized service recommending products that produce results or to solve moderately complex problems.
Work cohesively with other Platinum Advisors and Client Success Manager to learn with a growth mindset.

Knowledge and/or background experience of equine or small animal nutritional products; or the equine industry
Bachelor’s degree, preferably in Animal Science, Nutrition, Agricultural Business, or related fields.
Knowledge of equine nutritional products and the equine industry
Ability to accurately communicate on subjects of equine and small animal nutritional products; and the equine industry
Ability to perform a variety of tasks utilizing a wide degree of creativity and attention to detail
Excellent communication skills with clients and team members.

Client Success Advisor

Key skills