About this role

Manage notarization and legalization requests related to patent and trademark documentation.
Ensure compliance with D.C. jurisdictional and physical location requirements.
Oversee team workflows, including document preparation, scheduling, data entry, and file management.
Review team outputs for accuracy and compliance prior to client delivery.
Lead training efforts by onboarding new team members and providing ongoing instruction.
Act as the primary escalation point for complex or sensitive client inquiries.
Manage team calendars and priorities.
Work on special projects and other duties as assigned by management.

Associate degree or equivalent experience required.
Active District of Columbia Notary Public commission, or ability to obtain one.
Ability to work independently with minimal supervision.
Demonstrated initiative, persistence, problem-solving capability, and a strong willingness to learn.
High attention to detail with the ability to remain organized.
Strong communication skills.
Excellent written and verbal communication skills.
Highly developed interpersonal skills.
Proficiency in Microsoft Office applications.
Self-motivated, proactive, and capable of seeing assignments through to completion.
Fluency in English required.
Fluency in an additional language other than English is preferred but not required.

Certification and Legalization Manager

Key skills