Manager, RFP & Proposal Operations

Role Overview

• Manage and develop a team of Analyst I, Analyst II, and Sr. Analysts across West, Central, East, and EMEA time zones — many in their first or second professional role.
• Build structured onboarding, skill-building, and performance feedback programs.
• Conduct weekly 1:1s focused on professional development, workload balance, and long-term growth — not just status updates.
• Own performance management and calibration; ensure team members meet workload targets while protecting against burnout in a globally distributed, always-on environment.
• Serve as the primary point of contact for internal stakeholders on team deliverables, capacity, and escalations.
• Own the end-to-end RFP and security questionnaire workflow — from inbound request intake to delivery — with a relentless focus on reducing turnaround time and raising quality standards.
• Manage the Salesforce (SFDC) Cases queue daily to ensure accurate data hygiene, assignment progression, and reporting integrity.
• Produce weekly, monthly, and quarterly analytics on volume metrics and team productivity to inform leadership decisions.
• Coordinate global coverage across time zones, including PTO and holiday planning, to ensure consistent responsiveness without burning out the team.
• Champion AI-assisted workflow automation across the RFP lifecycle — identifying opportunities to eliminate manual effort, piloting new tooling, and building team fluency in AI-powered response generation.
• Evaluate and implement new technologies and processes that reduce time-to-completion on standard questionnaire responses.
• Create a culture of continuous improvement where the team is always asking: “Can this be automated?”
• Oversee the Responsive Answer Library (RFP answer repository), ensuring all Q&A pairings are accurately tagged, deduplicated, and regularly reviewed through structured “Content Cleaner” cycles.
• Maintain and update critical sales collateral — RFP Master Templates, Bios templates, training decks — in Highspot and Google Drive.
• Collaborate with SMEs across InfoSec, Product Marketing, and Legal to ensure technical accuracy and brand alignment across all responses.
• Manage a 6,000+ entry database to maintain compliance standards and high-quality response output.

Requirements

• 3+ years in a Sales, RevOps, Proposal Management, or related operations role.
• [Nice to have] At least 1 year in a people management or formal team lead capacity, with demonstrated experience developing early-career professionals.
• Proven track record managing high-volume proposal operations in a fast-paced SaaS or technology environment.
• Expertise in Salesforce (SFDC) for case management, data hygiene, and reporting.
• Hands-on proficiency with RFP automation software (e.g., Responsive).
• Proficiency with content management tools such as Highspot, Guru, and/or Notion.
• Demonstrated curiosity or hands-on experience with AI tools (e.g., LLM-assisted drafting, workflow automation) — a genuine growth mindset toward replacing repetitive manual work with smarter systems.
• Ability to mentor and develop staff in a structured, intentional way.
• Strong ability to interpret operational data and use metrics to drive efficiency improvements.
• Exceptional interpersonal skills for managing across departments and executive stakeholders.

Tech Stack

• SFDC

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Remote work options
• Professional development opportunities