Software Technical Analyst

Role Overview

• Adapt to Global Technology / Segment wide organization / Business Unit’s strategy particularly with the support model and goal.
• Coordinate application releases across all supported platforms and applications, ensuring timely, accurate, and compliant deployments.
• Create, manage, and maintain Change (CHG) tickets for all applications handled by the squad (not limited to AEM Platform), ensuring alignment with change management standards.
• Schedule and coordinate deployment requests with engineering, QA, infrastructure, and operations teams.
• Execute deployments during scheduled release windows and provide real time support during release activities.
• Perform release readiness activities, including execution of IRA tasks and certification of repositories when required.
• Revise, maintain, and standardize Standard Change (STD) templates to ensure consistency and audit readiness.
• Coordinate penetration testing activities, including scheduling, tracking outcomes, and ensuring remediation follow ups.
• Lead and coordinate Disaster Recovery (DR) testing, including planning, execution support, documentation, and reporting.
• Perform ad hoc Business Analyst (BA) tasks to support delivery teams, product owners, and stakeholders as needed.
• Maintain BI dashboards and Jira reporting, including epic status updates, velocity metrics, and burnup charts.
• Support agile ceremonies by running sprint planning sessions and facilitating backlog grooming/refinement when required (or as a shared responsibility).
• Help maintain and curate backlogs across all sites by: Validating new defects and requests, Applying correct labels, priorities, quarters, and ownership, Ensuring backlog hygiene and readiness for planning
• Maintain, organize, and clean up Confluence documentation, ensuring content accuracy, consistency, and accessibility.
• Act as a cross functional liaison between technical teams and business stakeholders to ensure transparency, traceability, and smooth delivery execution.
• Continuously identify opportunities to improve release processes, tooling, and documentation standards.

Requirements

• Minimum 2 years of working experience in release management, business analysis, or similar role.
• Solid understanding of the Scrum framework, including its principles, roles, and ceremonies
• Strong organizational and time management skills with the ability to manage multiple concurrent initiatives.
• Excellent written and verbal communication skills for engaging technical teams and business stakeholders.
• Should be able to adapt communication style to suit different audiences
• Understand business requirements and identify optimal solution options; develop a strong understanding of business needs and support developers in delivering effective solutions.
• Proven ability to multitask both independently and within a team.
• Knowledge of financial services, specifically investment management.
• Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.
• High attention to detail, especially in release coordination, documentation, and reporting.
• Proven ability to work cross‑functionally in fast‑paced, deadline‑driven environments.
• Client and action oriented, proactive problem‑solver with a continuous improvement mindset.

Tech Stack

• AEM

Benefits

• Flexible work arrangements
• Professional development opportunities