Technical Manager – INFORMED Certification Programs

Role Overview

• Ensure consistent, accurate and compliant day-to-day execution of certification activities in alignment with relevant accreditation standards.
• Maintain program integrity over time through scheduled evaluations, training and continuous alignment with evolving standards and regulatory expectations.
• Provide technical leadership in the resolution of complex certification cases by participating in technical review forums, as needed.
• Support the organization’s broader service portfolio by contributing to the development, maintenance and evolution of internally owned, non-accredited standards.
• Exercise independent judgment in driving innovation and change across certification processes, proactively identifying and implementing improvements.
• Interpret certification standards and regulatory requirements to define, draft, implement and monitor procedures and SOPs.
• Operate tactically with hands-on activities which focus on ensuring certification decisions are accurate, consistent, and compliant with relevant accreditation standards.
• Operate strategically to help shape the long-term creditability, scalability, and relevance of the certification programs.
• Effectively collaborate and communicate with all stakeholders to facilitate success of business objectives.
• Directly manage the performance, development and day-to-day priorities of auditors, including recruitment support, objective setting, training & competency development, and ongoing performance management.
• Design, implement and oversee the consistent and compliant execution of certification processes to ensure accurate, impartial, and defensible outcomes in alignment with relevant accreditation standards.
• Develop, implement, and continuously improve certification procedures, technical policies, audit protocols, and supporting tools to ensure scalable, efficient, and effective program delivery.
• Report on certification metrics and audit outcomes, including nonconformity trends, turnaround times, and auditor consistency.

Requirements

• Degree (or equivalent combination of relevant education and applicable work experience) in a relevant field.
• Demonstrated knowledge of relevant quality standards and conformity assessment principles.
• Prior experience in relevant industries, e.g. application of standards in a certification body and/or standards development and management.
• Knowledge and awareness of the Informed standards.
• Demonstrated communication skills, with the ability to communicate in various formats to external partners and all levels of an organization.
• Working knowledge and proficiency with Microsoft Office, particularly Outlook, Word, Excel and PowerPoint.

Benefits

• We deliver world-class solutions and foster an inclusive and collaborative environment where every team member can thrive and achieve their full potential!