Create and maintain clear, accurate documentation covering:
Platform behaviour
Feature interactions and constraints
Configuration considerations and limitations
Produce content for a technical audience (developers, IT admins, integration engineers)
Write documentation that explains not just how features work, but also what to consider when using them
Create and maintain code examples, API documentation, and configuration guidance
Collaborate with engineers and product managers to understand features and technical design
Read and interpret code, API responses, and technical specs to ensure accuracy
Translate internal technical knowledge into clear, user-facing documentation
Help improve the structure, clarity, and consistency of existing documentation
Identify gaps or outdated content and contribute to ongoing improvements
Support the organisation of content so it is easy to find, use, and maintain
Create documentation that helps:
Customers self-serve effectively
Support teams resolve issues faster
Presales teams explain technical capabilities
Contribute to a knowledge base that supports both human users and AI-powered tools (search, chatbots, etc.)

Ability to read and understand code (e.g. APIs, JSON, scripts, or similar)
Comfortable working with technical concepts such as system architecture, integrations, and data flows
Background in software engineering, QA, systems administration, or a similar technical field OR experience creating technical documentation
Strong written communication skills, with the ability to explain complex topics clearly and concisely
Experience working with or alongside engineering teams
Curiosity and a desire to deeply understand how systems work
Experience writing developer or API documentation
Familiarity with tools such as:
Markdown, Git, or docs-as-code workflows
Knowledge bases (Confluence, GitBook, ReadMe, Zendesk Guide)
Basic coding ability (e.g. JavaScript, Python, or similar)
Experience with REST APIs, webhooks, or integrations
Exposure to SaaS products or enterprise software environments
Interest in how AI and search interact with structured content

25 days annual leave (with the option to buy and sell additional days)
Cycle to work scheme
Access to Learning & Development platform
‎Life Insurance
Auto Enrolment Pensions
‎Healthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more
Reimburse for usage of personal mobile phone
‎Free Gym membership and Free Friday lunch for office based staff

Technical Writer

Key skills