Responsible for the full lifecycle management of the Executive Experience service tower
Acts as the single point of accountability for the technology experience of senior leaders and executives globally
Bridges the gap between executive business needs and IT service delivery
Leads a dedicated Executive Experience team and manages vendor performance
Partners closely with senior stakeholders, including the C-suite, to ensure seamless IT support for executives
Drives continuous improvement by leveraging experience analytics and proactive service models
Define and deliver a global executive experience strategy and roadmap
Oversee delivery of executive technology services, ensuring alignment to experience objectives and quality standards
Implement experience analytics and sentiment measurement tools to identify friction points and improve executive satisfaction
Act as a trusted advisor to senior leaders and executive assistants

Undergraduate degree and 10+ years relevant experience, or Graduate degree and 8-10 years relevant experience
10+ years of IT Operations, End-User Services, or Digital Workplace leadership experience, including global scope
5+ years leading teams with direct people management responsibility
Proven experience delivering VIP/white-glove IT support services in a complex, enterprise environment
Prior experience in executive stakeholder engagement, including direct interaction with C-suite leaders

Director, Executive Experience

Key skills