Distributed Computer Systems Specialist

Role Overview

• Provide technical support and troubleshooting for software, hardware, telephone, and communication issues
• Administer and maintain Windows 11 operating systems and end-user computer systems
• Support Microsoft 365, Microsoft Teams, Microsoft Intune, Active Directory, Adobe products, and mobile devices
• Install, configure, and maintain computer hardware, software, peripheral equipment, and communication components
• Respond to, document, track, and resolve Help Desk tickets while maintaining ownership of assigned issues
• Assist users through remote access support tools and provide timely issue resolution or escalation when necessary
• Test and monitor software, hardware, and peripheral equipment for compatibility, effectiveness, and user functionality
• Assist with major projects, minor projects, and other assigned technical tasks
• Maintain and update operational procedures, processes, and technical documentation
• Communicate effectively with users and team members while utilizing strong problem-solving and organizational skills
• Performs other duties as assigned.

Requirements

• Six years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems
• A bachelor's degree from an accredited college or university with major course of study in one of the computer sciences or in management information systems and two years experience may substitute for the required experience
• Proficient in the administration and maintenance of Windows 11 operating system
• Knowledge and experience in the administration, maintenance, and analysis of PC/laptop hardware
• Knowledge and experience with IT service ticket systems and tracking user problems
• Knowledge and experience with Microsoft Teams
• Knowledge and experience working in a Help Desk environment
• Knowledge and experience supporting users through remote access software
• Ability to work independently and as a team member
• Ability to utilize problem-solving techniques
• Ability to comprehend, develop, and interpret technical documentation
• Ability to communicate effectively
• Strong organizational skills.

Benefits

• Health Premiums $25.00
• Single / $90.00
• Family Biweekly
• Low Cost $25,000 Life Insurance
• OPS FICA Alternative Retirement Plan
• On the Job Trainings
• Family and Medical Leave Act (FMLA)