Distributed Computer Systems Analyst

Role Overview

• Troubleshoot and repair desktop, laptop, server, and other IT hardware and software problems
• Assist users with identifying and solving computer hardware and software problems
• Assist users in learning proper use of computer equipment and software
• Maintain up-to-date knowledge of IT systems to provide information or guidance on purchasing and use of computer systems and programs
• Implement plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure
• Conduct and verify data backups of servers under assigned responsibility
• Conduct comprehensive annual inventories of assigned computer equipment
• Maintain computer file security while incorporating new software, correcting errors, or managing user access
• Communicate with users and keep management informed of issues such as data access needs and security concerns
• Monitor use of data files and regulate access to safeguard information
• Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems
• Monitor system performance and equipment capacity requirements
• Implement procedures for installing, using, and troubleshooting communications hardware and software
• Use computer devices and software to prevent unauthorized access to Agency data and property
• Execute plans for distribution, setup, and installation of equipment, wiring, and programs
• Perform other related work as required.

Requirements

• Knowledge and experience supporting Windows Server 2019 and desktop computers running Windows 11
• Knowledge and experience with Microsoft Office and OWA
• Knowledge of Microsoft System Center Configuration Manager
• Knowledge and experience working with Backup Exec and TrendMicro Anti-virus software
• Knowledge of distributed processing operations, procedures, and equipment
• Knowledge of problem-solving techniques
• Knowledge of computers and software
• Knowledge of the principles, practices, and techniques of computer systems analysis
• Ability to work independently and as a team member
• Ability to understand and apply laws, rules, regulations, policies, and procedures
• Ability to process information logically and solve problems
• Ability to communicate effectively
• Ability to establish and maintain effective working relationships with others
• Ability to plan, organize, and coordinate work assignments
• Ability to remotely troubleshoot and resolve technical incidents
• Strong organizational skills.

Benefits

• Health insurance
• Paid time off
• Drug-Free workplace