Distributed Computer Systems Analyst

Role Overview

• Troubleshoot and repair desktop, laptop, server, and other IT hardware and software problems.
• Assist users with identifying and solving computer hardware and software problems.
• Assist users in learning proper use of computer equipment and software.
• Maintain up to date knowledge of IT systems to provide authoritative information or advice on purchasing and use of computer systems and programs.
• Implement plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure.
• Conduct and verify data backup of servers under his/her authority.
• Conduct comprehensive annual inventories of assigned computer equipment.
• Maintain computer file security while incorporating new software, correcting errors, or changing individual access status.
• Discuss with users and keep management informed of issues such as computer data access needs and security violations.
• Monitor use of data files and regulates access to safeguard information in computer files.
• Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems.
• Monitor system performance and equipment capacity requirements.
• Implement procedures for installing, using, and solving problems related to communications hardware and software.
• Use computer devices and software to prevent unauthorized access of the Agency’s data and property.
• Execute the Agency’s plan of action for distribution, setup, and installation of equipment, wiring, and programs.
• Performs other related work as required.

Requirements

• Knowledge and experience supporting Windows Server 2019 and desktop computers running Windows 11
• Knowledge and experience with Microsoft Office and OWA
• Knowledge of Microsoft System Center Configuration Manager
• Knowledge and experience working with Backup Exec and TrendMicro Anti-virus software
• Knowledge of distributed processing operations, procedures, and equipment
• Knowledge of problem-solving techniques
• Knowledge of computers and software
• Knowledge of the principles, practices, and techniques of computer systems analysis
• Ability to work independently and as a team member
• Ability to understand and apply laws, rules, regulations, policies and procedures
• Ability to process information logically and solve problems
• Ability to communicate effectively
• Ability to establish and maintain effective working relationships with others
• Ability to plan, organize and coordinate work assignments
• Ability to remotely troubleshoot and resolve technical incidents
• Strong organization skills are necessary.

Benefits

• Veterans’ Preference
• Drug-Free workplace