Responsible for end-to-end operational support of renewal transactions across assigned regions/segments.
Partners closely with Sales, Customer Success, Finance, and Legal to structure, price, and process renewals accurately and on time.
Supports renewal deal structuring (co-terms, multi-year) within guidelines, primarily involving quote validation in Salesforce/CPQ and document generation via CLM.
Ensures Policy and Data Quality by applying discount guardrails and maintaining system integrity (Salesforce, CPQ, CLM) for revenue recognition.
Drives Operational Excellence by monitoring performance, proposing process improvements, and maintaining playbooks and system feedback.

2+ years of experience in Deal Desk, Deal Operations, Sales Operations, or similar commercial operations role; direct renewal support experience strongly preferred.
Hands-on experience with Salesforce CRM, including opportunity management, quoting, and reporting.
Experience with CPQ (configuring products, pricing, discounts, and approvals) and CLM (contract templates, order forms, and amendments).
Strong understanding of SaaS commercial constructs (ACV/TCV, term changes, co-terming, ramps, multi-year deals, one-time vs. recurring fees).
High attention to detail and accuracy in quotes, contracts, and system data.
Strong analytical and problem-solving skills; comfortable working with complex deal structures and multiple systems.
Excellent written and verbal communication skills, with experience supporting Sales or Customer Success teams.

Senior Associate, Deal Operations Manager – Renewals

Key skills