About this role
Role Overview
- Manages a book of business by ensuring all clients receive a comprehensive review and customized solution to aid in their overall success and growth while maintaining high customer satisfaction and retention.
- Advises client management and key decision makers utilizing in-depth knowledge of employee relations, legislation interpretation and application, benefits, wage and hour, employee performance management and development.
- Strategizes with client management and key decision makers on alignment of HR business strategies and goals.
- Consults with client management on HR-related issues, suggests new HR strategies, and provides HR guidance when appropriate.
- Proactively evaluates and anticipates HR-related needs and strategizes with client management and key decision makers on how to best meet those needs.
- Researches and analyzes trends by leveraging internal partners and resources to develop solutions, programs, and policies to ensure compliance and mitigate risk.
- Establishes and cultivates relationships by networking across internal and client partners to deliver value-added service and solutions to client management and key decision makers.
- Targets, manages, and resolves complex employee relations issues by conducting effective, thorough, and objective investigations.
- Researches, interprets, and applies comprehensive knowledge of legal requirements related to employee management to reduce legal risks and ensure regulatory compliance; engages with internal support teams including DE&I, FLSA, background screening, benefits, and COEs as needed.
- Recommends and delivers performance management guidance to client management and key decision makers, including conflict resolution, coaching, counseling, career development, and disciplinary actions to drive employee engagement and foster a culture of accountability.
- Strategizes with client management and key decision makers to improve work relationships, build morale, and enhance teamwork to enhance employee retention.
- Proactively researches and delivers HR policy guidance, interpretation, and best practice recommendations.
- Strategizes with client management and key decision makers on workforce and succession planning and provides guidance and input on organizational structure.
- Evaluates and identifies training needs for client management and key decision makers to ensure training objectives are met.
- Proactively engages with client management and key decision makers to design and utilize organizational development strategies that influence organizational effectiveness in support of business strategies.
- Ensures all client and client-related interactions are properly and timely documented in the appropriate client management systems and databases.
- Serves as a subject matter expert on regional or national projects to elevate business processes and partnerships to accomplish Insperity company goals.
- Proactively provides peer mentorship and coaching support to new team members to network and help successfully navigate organizational structures to increase effectiveness during the onboarding process.
- Models behaviors supporting Insperity’s mission, values, and culture including the level of care we demonstrate for our employees and clients.
Requirements
- Bachelor’s Degree in Human Resources, Business Administration or a related field or equivalent work experience
- Five or more years of related Human Resources experience
- Professional or Senior Professional in Human Resources (PHR, SPHR) and/or SHRM Certified Professional or Senior Professional (SHRM-CP, SHRM-SPC) certification preferred.
- Up to 15% travel
Benefits
- Generous paid time off
- Top-tier medical, dental and vision benefits
- Health & wellness support
- Paid volunteer hours